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      <image:title>Home - Consumer Decision Journey</image:title>
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      <image:title>Home - Where to Play</image:title>
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    <loc>https://www.humansapience.com/connect</loc>
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    <loc>https://www.humansapience.com/projects-1</loc>
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    <lastmod>2020-10-12</lastmod>
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      <image:title>Projects 1 - Customer Experience</image:title>
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      <image:title>Projects 1 - Finding Purpose</image:title>
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      <image:title>Projects 1 - Creative Evaluation</image:title>
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      <image:title>Projects 1 - Consumer Decision Journey</image:title>
      <image:caption>Consumer Decision Journey</image:caption>
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      <image:title>Projects 1 - Customer Satisfaction</image:title>
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      <image:title>Projects 1 - Where to Play</image:title>
      <image:caption>Creative Evaluation</image:caption>
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    <loc>https://www.humansapience.com/approach</loc>
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    <lastmod>2021-06-19</lastmod>
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      <image:title>Approach - TAILORED INQUIRY</image:title>
      <image:caption>The right qualitative methods and questions designed to deeply understand the human experience for the business decision.</image:caption>
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      <image:title>Approach - BUSINESS IMPACT</image:title>
      <image:caption>Research findings that are clear, actionable and engaging. Results that drive empathy and business decisions.</image:caption>
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      <image:title>Approach - ACTIONABLE INSIGHT</image:title>
      <image:caption>Making sense of the human experience. Translating data into insights and strategic implications.</image:caption>
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      <image:title>Approach - PROBLEM DEFINITION</image:title>
      <image:caption>It starts with clearly defining the business challenge. Followed by assessing the need for research and whether qualitative research is the right approach.</image:caption>
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      <image:title>Approach</image:title>
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    <loc>https://www.humansapience.com/privacy-policy</loc>
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    <lastmod>2020-10-01</lastmod>
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    <lastmod>2025-11-20</lastmod>
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    <lastmod>2020-09-16</lastmod>
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    <lastmod>2020-09-25</lastmod>
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      <image:title>Projects (old) - Customer Experience - Customer Experience</image:title>
      <image:caption>The challenge was to help a retailer understand the impact of breakthrough technology on the shopping experience and the perception of their brand. We combined in-situ interviews, usability tasks &amp; observation among loyal retail customers of different demographics. Video helped to bring the findings to life in the board room. The results revealed usability improvements and the need for better integration within the existing store environment. The project is currently in pilot.</image:caption>
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    <loc>https://www.humansapience.com/projects-old/project-four-8f6bb</loc>
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    <lastmod>2020-09-16</lastmod>
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      <image:title>Projects (old) - Where to Play - Where to Play</image:title>
      <image:caption>The challenge was to help our client assess consumer acceptance across a wide range of product concepts in an emerging category. We utilized an online board with an iterative approach that allowed for fast concept refinement. This method gave the teams an opportunity to quickly engage and action learning. The end result was a clear strategic framework identifying where to play and prioritize within the category.</image:caption>
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    <loc>https://www.humansapience.com/projects-old/project-two-p9epj</loc>
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    <lastmod>2020-09-16</lastmod>
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      <image:title>Projects (old) - Creative Evaluation - Creative Evaluation</image:title>
      <image:caption>The challenge was to build foundational knowledge of consumer mindset &amp; behaviours as well as optimize new creative. To bring a team of marketers and agency partners closer to the consumer we conducted Immersion sessions. The impact of this study led to strong client engagement, quick alignment and a radical change in the creative which has since been launched in market.</image:caption>
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    <loc>https://www.humansapience.com/projects-old/project-three-r9zwy</loc>
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    <lastmod>2020-09-16</lastmod>
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      <image:title>Projects (old) - Customer Satisfaction - Customer Satisfaction</image:title>
      <image:caption>The challenge was to help a brand better understand their B2B customer journey, their highs &amp; lows and drivers of brand performance vs. competitors. On location, in-depth interviews were conducted. The results helped to optimize the brand’s customer satisfaction measurement program and also identified improved ways of working for the sales team.</image:caption>
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    <loc>https://www.humansapience.com/projects-old/consumer-decision-journey</loc>
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    <lastmod>2020-09-16</lastmod>
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      <image:title>Projects (old) - Consumer Decision Journey - Consumer Decision Journey</image:title>
      <image:caption>The challenge was to help a brand understand their consumer’s decision journey from the decision to use the category, determining where to shop and what to buy. An extra challenge was conducting the study during a global pandemic! A multi-phased approach was undertaken - webcam interviews, online shopping, store observation &amp; visits and an online board assignment. The virtual design and use of video immersed the brand teams in the findings. The results from this study will inform the marketing, sales and retail experience.</image:caption>
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    <loc>https://www.humansapience.com/projects-old/project-five-44zsg</loc>
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    <lastmod>2020-09-16</lastmod>
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      <image:title>Projects (old) - Finding Purpose - Finding Purpose</image:title>
      <image:caption>The challenge was to understand what made a particular company a great place to work, what motivated employees and what values they shared. A private online board was used to conduct employee research among staff of different levels, roles and geography. The results were used to inform a company brand purpose which has since been implemented.</image:caption>
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    <lastmod>2021-03-18</lastmod>
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      <image:caption>Customer Experience</image:caption>
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      <image:title>Projects - Consumer Decision Journey</image:title>
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      <image:title>Projects - Finding Purpose</image:title>
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      <image:title>Projects - Consumer Decision Journey</image:title>
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